UNAUTHORIZED DEALER LIST AND WARNING
A note about sellers on Amazon.com: Many resellers who sell through Amazon.com are not authorized dealers of Truform products. When purchasing Truform products on Amazon.com, it is important to note where the product is being "shipped from and sold by," which is stated clearly in the header for each product. Please locate the seller’s name on our Authorized Online Dealer List or contact us directly at (513) 271-4594 (USA) or (613) 723-4790 (Canada) before you purchase.
Please contact us directly before you purchase if you are uncertain at 513-271-4594 (USA) or 613-723-4790 (Canada).
REMINDER: WARRANTIES ARE NON-TRANSFERABLE. SECOND-HAND ITEMS, INCLUDING SALES FROM WEBSITES SUCH AS EBAY AND CRAIG'S LIST, ARE NOT COVERED BY A MANUFACTURER'S WARRANTY.
The following online companies are not authorized to sell Truform products (this list is not inclusive):
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Truform products are sold in the United States and Canada through a network of authorized dealers selected by Truform. Some of these dealers may have Internet sites on which they are authorized by Truform to sell a select mix of our products. Truform dealers have been chosen for their ability to properly represent and sell Truform products. Truform provides a warranty on products sold only by our authorized dealers.
Unfortunately, Truform products are sometimes sold by companies that are not authorized to do so. Goods sold by these unauthorized companies are not purchased from Truform; instead they are acquired from a host of other sources. Due to the nature of the goods sold by unauthorized dealers and their business practices, products sold by unauthorized dealers are not entitled to Truform warranty coverage. We are using our best efforts (including this warning) to prohibit these companies from taking advantage of consumers, but these practices still exist. We urge you to use diligence when selecting a dealer to make your purchase.
Truform products sold by unauthorized dealers sometimes are purchased on a secondary "gray" market and can be pirated goods not produced by Truform, damaged, defective or so-called "B" stock goods, or stolen goods.
BEWARE OF COUNTERFEIT TRUFORM PRODUCTS.
Like many premium goods, Truform products are being duplicated and sold, usually at drastically reduced prices and diminished quality. These products do not meet Truform standards and are not covered under Truform warranty. If you would like to report a suspected counterfeit Truform product or have questions concerning this issue, please contact Customer Service at 513-271-4594 (USA) or 613-723-4790 (Canada). We appreciate your help in maintaining the integrity of the Truform brand.
BEWARE OF SERIAL NUMBER ALTERATIONS.
Many times, these products have serial numbers that have been changed or even removed all together by the unauthorized reseller. Any product represented to be built by Truform that does not have a serial number issued by Truform should be held suspect by the customer. Removal or alteration of the original Truform serial number will automatically void the warranty on that product. Unauthorized dealers either knowingly deceive the consumer by telling them the product is covered by the manufacturer's warranty.
Some unauthorized resellers remove serial numbers to avoid detection. For that reason, if your new Truform product has no serial number or an obviously altered serial number label, or if there are not matching serial numbers both on the product and on a bar code label on the Truform box it was received in, immediately contact whoever you purchased that product from for resolution.
If this issue is discovered, the best resolution would be shipment back to that seller for a full refund. Many web sites change names and locations frequently so they cannot be reached to solve customer problems. Other sites simply go out of business.